Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help registering, making a deposit, chasing a withdrawal or reporting a fault, contact us and we’ll respond to you promptly. Live chat is best for quick issues; email is available for documents or detailed enquiries. We aim to resolve most requests quickly and provide clear next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7, email response usually within 2 hours) |
| General enquiries | [email protected] (Reports, documents and account queries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (Partner programme, commissions; reply within 48 hours) |
| Phone | +44 20 7946 0281 (Calls Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7 - Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. We aim to reply promptly and may request extra information to resolve your enquiry.
Contact Form
Response Time
Our support team aims to respond to enquiries promptly. Most messages are answered within one business day, while urgent matters via live chat are usually handled within minutes. More complex issues, such as KYC checks or payment disputes, may take longer depending on their nature and required verification; we’ll keep you updated at every step.
Feedback
Please tell us about any suggestions, ideas or issues you spot while using the site. Your comments are reviewed carefully and used to improve the service and user experience. We read every message and act on common themes. Use live chat or email [email protected] to get in touch. Your feedback helps us make the site better for everyone.